For the third time i have taken time off work and wasted a day waiting for a plumber to arrive. The company phones me to say they'll be there in the morning then doesn't arrive - i phone them in the afternoon and they say they'll be there soon, still no luck. I am reasonable guy and understading that some jobs take longer than others, traffic etc.! I haven't harragned the company and have been pleasant. Would you ditch loyality with a company who doesn't turn up three times in a row.
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